CONNECTED BUSINESS OPERATIONS
A service catalog that explains scope, price and duration
Organise service descriptions, price-display modes and optional duration in a maintained catalog for public presentation and quotations.
A clear responsibility in your daily work
Service teams need more than a list of titles. Customers need to understand what is offered, colleagues need to know how prices are described, and the website should refer to maintained information instead of disconnected copies.
Explore each function
See what each capability does, how it works and where it fits into your team’s workflow.
Service catalog
Maintain names, summaries, descriptions and useful features in one service record.
Service price presentation
Choose the price mode that describes the real offer instead of forcing every service into one amount.
Service duration
Store an optional duration in minutes and keep it separate from appointment scheduling.
Service categories
Maintain named, ordered service groups without confusing them with prices or booking resources.
Describe the actual service
Use a category, stable slug, name, summary, detailed description and feature list. Japanese and optional English fields let the team maintain deliberate wording rather than assuming one label explains every customer's question. The service record combines names, descriptions, category, optional duration and a deliberate price-display mode. Fixed and starting prices use whole Japanese yen. A request-based or hidden price has a different commercial meaning, so choose the mode before writing the surrounding customer-facing explanation.
- Maintain scope and description alongside the service identity.
Choose how price is presented
Select hidden, request-based, fixed or starting-price presentation. A whole-JPY value belongs to fixed and starting modes; a service requiring individual discussion should not display an invented fixed total. Services have draft, review and published states. Public website content is assembled from an allowed published projection, with Japanese and optional English fields. Review both the source record and its presentation; publishing content does not make it a confirmed booking or a signed customer agreement.
- Price-display mode and price value follow different rules.
Reuse reviewed catalog content
Move service content through draft, review and published states. Connected website presentation and quotation selection can reuse the offering where enabled, while the team's review decides whether the wording and commercial assumptions are ready. An enabled quotation catalog can reuse service offerings. Explain what the service includes, what needs an individual discussion and who reviews changes. Duration and public pricing describe the offering; availability, appointment rules and final quoted terms need their own connected workflow and checks.
- Publish reviewed service information to connected uses.
A concrete workflow
Prepare the context
Agree the service's actual scope and category, then write the customer explanation before choosing a price-display mode.
Review the decision
Set the supported price information and optional duration, checking that units and conditions match how staff deliver the service.
Check the result
Review the published presentation and any quotation selection, including the languages maintained and the next step offered to a customer.
An illustrative working example
Illustrative working example
A consultancy lists an initial assessment as a fixed-price service and a larger implementation engagement as request-based. Both have clear descriptions, while only the first has a published JPY price. The team can explain the difference publicly and prepare an individual quotation without pretending that an indicative duration is a confirmed appointment.
Questions about this topic
Can a service be listed without a public price?
Yes. Hidden and request-based modes differ from fixed and starting prices. Choose the mode that accurately represents the offer and explain the next step.
Does duration create appointment availability?
No. The optional duration describes the service. Scheduling, staff availability and booking rules require their own configured workflow.
Which languages does the catalog support?
Service records currently use Japanese and optional English content fields. Review each maintained language rather than assuming automatic translation.
Is the catalog usable in quotations?
Enabled quotation catalog integrations can reuse service offerings. Final scope, quantities, tax and issued terms still require commercial review.
Explore connections around this workflow.
Ideas for intended connections. Check the actual availability, permissions and supported data for each app before using a scenario.
HubSpot
Workflow concept: Compare the customer need with the service scope before proposing an offering.
Google Drive
Workflow concept: Review the preparation step before using an external source: Agree the service's actual scope and category, then write the customer explanation before choosing a price-display mode.
Slack
Workflow concept: Check the actual destination before sharing this result: Set the supported price information and optional duration, checking that units and conditions match how staff deliver the service.